US based engineers who monitor, patch, secure and support Windows Server, Linux and virtualized infrastructure, with HCL BigFix patch and endpoint management.
RockTeam's server managed services keep Windows Server, Linux, VMware and Hyper-V environments patched, monitored and supported. Our engineers have supported enterprises with 100 to more than 100,000 endpoints, working as an extension of your IT team with predictable monthly programs, business hours support and on-call escalation.
As an official HCL Business Partner, RockTeam designs, deploys and runs HCL BigFix to patch operating systems and third-party applications across Windows, Linux and macOS from a single agent. Read our guide to HCL BigFix.
Monitoring, patching, endpoint management and L1 to L3 support for servers on premises, virtualized and in the cloud.
Patching, monitoring, Active Directory, backup checks and troubleshooting for Windows Server.
Patching, hardening, monitoring and support for enterprise Linux distributions.
Host and cluster health, capacity planning, upgrades and virtual machine management.
Scheduled, tested patching of operating systems and third-party applications with reporting.
BigFix design, deployment, upgrades, health checks and managed operation.
Monitoring of availability, performance and capacity with on-call escalation.
CIS and DISA STIG baselines, configuration drift remediation and audit reporting.
How we scope runbooks, SLAs and support tiers for a managed services program.
Many of our clients run HCL Domino, Microsoft Exchange and line of business applications on the servers we manage. RockTeam supports the platform and the application together, so patching, upgrades and incidents are handled by one team.
Unpatched servers and endpoints are one of the most common causes of security incidents. RockTeam can take over patching with HCL BigFix, or assess your current process as part of a security risk assessment.
We start with your servers, tools and service levels, agree the scope and runbooks, onboard your environment and then manage it month to month with regular reporting.
RockTeam has some of the best collaboration systems experts in the world. We can assist in software selection, implementation, migration, optimization, consulting and even help you manage and monitor your collaboration systems. We also operate L1, 2, and 3 helpdesk services that will seamlessly integrate with your internal operations. If you’re changing platforms, upgrading, moving to the cloud, or even back to on premise, our team can become an extension of your own team and help drive you to a better future.
Some clients hand us full responsibility for their servers; others use us for patching, BigFix administration or L3 escalation only. Our IT consulting services also cover server and network engineering projects.
Server managed services are an outsourced program in which a provider monitors, patches, maintains and supports your servers under agreed service levels, usually for a predictable monthly fee.
RockTeam manages Windows Server, enterprise Linux, VMware and Hyper-V environments, along with applications such as HCL Domino and Microsoft Exchange that run on them.
Yes. We run scheduled, tested patching for operating systems and third-party applications, usually with HCL BigFix, and provide compliance reporting.
Yes. RockTeam is an official HCL Business Partner and designs, deploys, upgrades and manages BigFix environments.
We provide business hours support with on-call escalation for critical incidents, aligned to the SLAs agreed for your program.
Yes. Clients can use us for full server management, patching only, BigFix administration or L3 escalation behind their own team.
RockTeam is a leading national business partner with the ability to support Endpoint Management and Patch Management systems for clients on a global basis. We assist with projects large and small and can assist with ongoing support channel augmentation and managed services. Contact us today to discuss your needs.
